Returns & Exchanges

At Rockford Chimney, we want you to be completely satisfied with your purchase for a safe and efficient home heating system. If you are not happy with your order, you may return new, uninstalled items within 30 days of delivery for a full refund.

Return Process

• 1.
  Request a Return Authorization

  Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and the correct return shipping address for your specific chimney components.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all brackets, clamps, and installation hardware are included to prevent damage during transit.

• 3.
  Ship the Items

  Clearly write your RMA number on the outside of the box and ship the package via a trackable carrier like UPS or FedEx to our processing facility.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the items to verify they are in resalable condition, we will issue a refund to your original payment method within 5-7 business days.